Cable & Wireless Service Standard

We are delighted to continue our commitment to delivering excellent customer service and true responsiveness with the publication of this Service Standard. This updated version of our 1999 Customer Charter outlines our standards for delivering quality service and the compensatory measures that are available to our customers, should
we not meet our obligations. It is all part of our ongoing commitment to you.

Download the Cable & Wireless Service Standard booklet
(PDF document, 350KB)

Making a claim for compensation

To make a claim for compensation, please download the Compensation Claim Form, complete and deliver to our Customer Service offices at Windsor Lodge or Speightstown within 3 months of the date of the event giving rise to the claim

Customer Complaint Form (PDF document, 29KB)

Please note that Adobe Acrobat Reader is required to view these documents

Call us toll free on 1 800 804 2994 if you have questions or seek clarification on the Service Standard.

If you prefer to write to us, our mailing address is:

Customer Services
Cable & Wireless (Barbados) Ltd.
P.O. Box 272
Bridgetown, Barbados

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